Okay – I am an avid online shopper. I understand about the possibility of having to pay for custom taxes and what now. Am I over reacting?!
So my brother wanted this case from Graft Concept – I paid full price for it (even though I saw that it had a crazy 50% off sale on Cyber Monday – and today…a 15% off sale). I paid:
1x Leverage i5 for iPhone 5/5S – Black / Matte for $39.95 each
Subtotal : $39.95 USD
Shipping : $24.18 USD
Total : $64.13 USD
Yes – shipping was $24.18. BUT ITS OKAY – for my brother and a “good product” – i don’t mind. My brother just kept ranting how good it was. Looks nice don’t it? Anyways, ordered a week before Christmas, and it came just in time which was fantastic. Christmas day came – and my brother was ecstatic. Opened present – put it on. Tried to put on the case, and it wouldn’t close shut. OH GREAT. Hateeeeee that. But it’s cool. It’s Christmas – I will be merry and positive.
Contacted Graft Concept with a video and they sent a new case just two days ago. OH and also just a few days ago – I got a weird mail from FEDEX telling me that they helped me pay $5 of custom tax so the parcel could be delivered. AND they are asking me to pay $10 advancement fee. Is this fair? Obviously I paid the money owing – but I think it’s pretty damn shitty that Graft Concept chose Fedex as the only option of shipping and charged $20 bucks for the shipping. Oh – did I mention…this case is pretty freaking light?! I don’t know why its $20 bucks in the first place. And $5 custom tax is understandable. But to be stuck with another $10 bucks – I think that’s a total rip off.
Graft Concept should know that their only shipping method has such a fee – and lower their damn shipping cost.
Oh – and guess what? I explained this to them… and the customer service girl replied via email that it’s normal to be charged custom tax. What the f—-?! I’m not pissed about the custom tax. I ‘m pissed that you charged me $20 bucks shipping with the only choice of Fed Ex and then they charged me a extra $10.
FINAL VERDICT? Never ever going to purchase from them. NEVER.